This policy describes when you can request a refund for services purchased on IWBL.
IWBL provides digital services delivered online. No physical goods are shipped.
You may request a full refund if the content creator/performer does not deliver the agreed service within the promised timeframe (typically within 7 days after order confirmation, unless otherwise agreed).
Before approving a refund, we may verify:
• order status in the system,
• communication history related to the order,
• whether required inputs were provided by the customer on time.
Send a request through our support contact with:
• your account email,
• order ID,
• short description of the issue.
Approved refunds are returned to the original payment method. Processing times may vary depending on the payment provider/bank.
We encourage contacting support before opening a dispute with your payment provider. We will work to resolve issues quickly and fairly.