This policy describes when you can request a refund for services purchased on IWBL.
IWBL provides digital services delivered online. No physical goods are shipped.
You may request a full refund if the content creator/performer does not deliver the agreed service within the promised timeframe (typically within 7 days after order confirmation, unless otherwise agreed). A refund is not automatic if the issue is caused by violation of platform rules, prohibited religious or political materials, inaccurate requirements, missing rights, fraud, manipulated engagement, deletion, hiding, or alteration of an already verified video, or another user action that prevents the service from being delivered or verified.
Before approving a refund, we may verify:
• order status in the system,
• communication history related to the order,
• whether required inputs were provided by the customer on time,
• whether the track, task, video, and statistics comply with platform rules, campaign terms, TikTok requirements, anti-fraud checks, and bans on religious or political materials.
Send a request through our support contact with:
• your account email,
• order ID,
• short description of the issue.
Approved refunds are returned to the original payment method. Processing times may vary depending on the payment provider/bank.
We encourage contacting support before opening a dispute with your payment provider. We will work to resolve issues quickly and fairly.