Service Delivery

IWBL provides digital services. Physical shipping, pickup, and parcel delivery do not apply. All materials, statuses, and results are delivered through the website, application, chat, video link, reporting, or other IWBL electronic channels.

A result may be an accepted order, published or attached video, link to a video, verified view statistics, campaign report, balance update, deal status, or another digital result shown in the service interface.

Timelines depend on the specific service, selected creator, offer terms, campaign, and musician requirements. Unless stated otherwise, the typical order completion period is 7 days after confirmation.

The user receives access to the result in the IWBL account: on the order, offer, campaign, track, chat, or balance page. Additional notifications may be sent by email, Telegram, or IWBL chat where connected.

IWBL may check video links, publication statuses, the number of attached videos, public statistics, and compliance with order requirements. If a result requires approval, the next step is shown in the interface.

If the user cannot see a paid order, campaign, video, balance, or other digital result, they should contact support at [email protected] and include the account email, payment date, amount, and problem description.